New Support Request

Let's sort this out.

Fill in the details below. We'll triage your request and a specialist will reach out by your preferred channel.

01

Tell us about your business

So we can pull up the right account and reach the right people.

Business name*

Contact person*

Contact person profile*

Select roleOwnerManagerCashierChefCaptain/WaiterOther

Business type*

Choose business typeRestaurantHotelRetail StoreCafeCloud KitchenFood CourtIce Cream ParlourPub and BarBreweryPartnerOther

Phone*

EmailOptional

02

Where are you located?

So our technician can reach you. Drop a pin on the map and we'll auto-fill the address.

Address line 1*

Address line 2

Address line 3

City*

State*

Select stateAndhra PradeshArunachal PradeshAssamBiharChhattisgarhGoaGujaratHaryanaHimachal PradeshJharkhandKarnatakaKeralaMadhya PradeshMaharashtraManipurMeghalayaMizoramNagalandOdishaPunjabRajasthanSikkimTamil NaduTelanganaTripuraUttar PradeshUttarakhandWest BengalDelhiJammu and KashmirLadakhChandigarhPuducherryAndaman and Nicobar IslandsDadra and Nagar Haveli and Daman and DiuLakshadweep

Pincode*

Drop a pin on the mapOptional

03

Which device needs attention?

Your product's serial number is on a label on the back or underside.

Product category*

Select productPOS MachinePrinterKitchen Display ScreenUPSKioskTabletMonitorCCTVCash DrawerBiometricOther

Serial number*Used to track your device

Can't find it? The serial number is printed on a sticker on the device — usually underneath or on the back. Look for the number under the barcode.

04

What's going wrong?

The more detail, the faster we can help.

Issue category*

Choose issue categoryNot Powering OnDisplay IssuePrinting IssueConnectivitySoftware CrashPhysical DamageOther

Describe the issue*Min 20 characters

Preferred contact time

AnytimeMorning (9 AM - 12 PM)Afternoon (12 PM - 4 PM)Evening (4 PM - 8 PM)Anytime

05

Attach photos or videos

Optional. A picture of the issue, error screen, or device makes diagnosis faster.

Drag & drop files or click to browse

JPG, PNG, GIF, MP4, MOV · up to 50 MB each · max 5 files

Take a photo

06

Review your ticket

Have a quick look before submitting. Anything off? Scroll up and edit—this updates as you type.

New support ticket

SK-POS Care

Severity will be set by support

Customer

Business—

Type—

Contact—

Role—

Phone—

Email—

Address

Line 1—

City—

State—

Pincode—

Product

Category—

Issue

Category—

Severityto be set by support

Description

— not yet written —

Start filling the form above — your details will appear here.

By submitting, you agree we may contact you to resolve this issue.

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